Privacy Policy
Glencairn House Care Home
Effective Date: February 2026
Who We Are
Glencairn House is a Care Home registered with the Care Inspectorate and is a not for profit charity overseen by The Mailler & Whitelaw Trust, which is operated by volunteer Trustees.
Glencairn House Care Home is operated by The Mailler & Whitelaw Trust, a registered charity in Scotland.
For the purposes of data protection law, Glencairn House Care Home is the Data Controller of personal information collected through this website.
If you have any questions about this Privacy Policy or how we use your information, you can contact us:
Telephone: 01764 662568
Email: info@glencairnhouse.org
Address: Glencairn House, 178 High Street, Auchterarder, PH3 1AD
Information We Collect Through Our Website
We collect personal information when you:
- Complete our contact form
- Request a call back
- Arrange a visit
- Send us a message
- Browse our website
Information You Provide
When you complete our contact form, we collect:
- Name
- Email address
- Telephone number
- Message content
This information is used solely to respond to your enquiry.
Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
- Referring website
This information is collected using cookies and analytics tools, as explained below.
How We Use Your Information
We use your information to:
- Respond to enquiries
- Arrange visits or return calls
- Provide information about our services
- Improve our website
- Monitor website performance and usage
We do not use website enquiry data for unsolicited marketing.
Lawful Basis for Processing
We process your personal information under the following lawful bases:
- Legitimate Interest – to respond to enquiries and manage communications
- Consent – for non-essential cookies and analytics
- Legal Obligation – where required to comply with applicable laws
You may withdraw consent for cookies at any time using the cookie settings tool on our website.
Cookies and Analytics
Our website uses cookies to improve functionality and understand how visitors use our site.
Cookie Management
We use CookieScript to manage cookie consent.
CookieScript:
- Blocks non-essential cookies until you provide consent
- Records your consent choices
- Allows you to change your preferences at any time
- Maintains an up-to-date cookie declaration
You can access and update your cookie preferences at any time via the “Cookie Settings” link on our website.
Google Analytics
We use Google Analytics to collect anonymised information about how visitors use our website.
Google Analytics helps us understand:
- Which pages are visited
- How long visitors stay on the site
- How users navigate through the site
This information is used solely to improve our website and services.
Google Analytics cookies are only activated where you have provided consent through our cookie banner.
Data collected via Google Analytics may be processed outside the United Kingdom. Appropriate safeguards are in place to protect personal data in accordance with UK data protection law.
Sharing Your Information
We do not sell or trade your personal information.
We may share your data with trusted third party service providers who help us operate our website, including:
- Website hosting providers
- Email service providers
- Analytics providers
These providers only process data on our instructions and are required to keep your information secure.
International Data Transfers
Some third party services we use, such as analytics providers, may process data outside the United Kingdom.
Where this occurs, we ensure that appropriate safeguards are in place to protect your personal data in accordance with UK GDPR requirements.
How Long We Keep Your Information
We retain personal information only for as long as necessary.
Typically:
- Website enquiries are retained for a reasonable period to manage follow up communication
- Analytics data is retained in accordance with Google Analytics retention settings
- Cookie consent records are retained as required for compliance purposes
Information is securely deleted when no longer required.
Data Security
We take appropriate technical and organisational measures to protect personal information collected through our website.
Access to personal data is restricted to authorised individuals and systems.
Your Rights
Under UK data protection law, you have the right to:
- Request access to your personal data
- Request correction of inaccurate data
- Request erasure of your data
- Request restriction of processing
- Object to processing
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details above.
Complaints
If you are unhappy with how we handle your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office.
Information Commissioner’s Office
Website: https://ico.org.uk
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised effective date.